FAQ

Frequently Asked Questions

General

How do I order an E-Gift Card?

You can only select 1 unit in one transaction but you may be able to add 5 items in a cart to place order. You may also select odd figure denomination by selecting range feature below quantity field.

Do I get order number for order placed?

Yes, Instantly you will receive an order number to your mail id. After sometime you will also receive e-GV to your mail id. Which is ready to use in store Or online based on specification mentioned in T&C

Is it possible to use Multiple mode of payment i.e. GVwala Reward Points (GR Points) & Credit Card to buy e-Gift Cards?

Yes, in case total payable is higher than available GVwala Reward Points (GR Points) than user may add money using debit card, credit card, netbanking to GVwala wallet. after GVwala Wallet has sufficient balance than user may complete the transaction.

Where are these e-Gift Cards accepted?

Usage of a Gift Card or an E-Gift Card is dependent on the brand's Terms and Conditions. Gift Cards are accepted in all the participating retail outlets of a particular brand. Any limitations or special cases will be specified in the 'Terms & Conditions' tab on the particular Gift Card.

Can Gift Cards or E-Gift Cards be recharged after purchase?

The recharge of the Gift Card is dependent on the brand's terms and conditions. If allowed, recharge can be done through any participating retail outlet of the brand that's located in your city. E-Gift Cards cannot be recharged.

Does a Gift Card have an expiry date?

Gift Cards or E-Gift Cards typically have a validity period of 3 to 12 months. However, the validity period might change according to the brand or retailer. Take a look at the Terms & Conditions provided in the product page before you buy the item and proceed to the payment portal.

What is T-PIN and how do we set it?

T-PIN is Transaction PIN and for more security to avoid misuse. Same can be set while resetting your password

How many Gift Cards can I order in one purchase?

You can only select 1 unit in one transaction but you may be able to add 5 items in a cart to place order. You may also select odd figure denomination by selecting range feature below quantity field.

Are there any terms and conditions involved in placing bulk orders?

The terms and conditions for each brand Gift Card or E-Gift Card can differ, so review the Terms & Conditions and overall details before you choose a Gift Card. This will give you a very clear idea and help you with your decision. Or simply write us an e-mail and our representative will reach you out to elaborate further details

What do I do if my e-Gift Card is stolen/ there is fraud detected in relation to my Gift Card?

In the event of loss or theft of card or authentication data or in the event of any fraud/abuse being detected, the customer can send an e-mail at help@GVwala.com during the business hours (10 am - 6 pm)

Are there any minimum security requirement/precautions that I would need to take in respect of the Gift Cards?

You shall, at all times, keep the passwords that are created by you or your customers/beneficiaries on the Website, and the Gift Card Pin, strictly confidential and not reveal the same to any person or entity.

What is GVwala Reward Point Means & what is the value of 1 Reward point?

1 Reward Point is equal to ₹ 1. Meaning, if user is received 500 Reward Points than any e-Gift vouchers can be redeemed/claimed of equal value.

What is "top up you GVwala Wallet"

It means you can add money to your GVwala Wallet using your Debit Card, Credit Card & Netbanking, similarly like you use your Paytm wallet.

What is "Org Wallet & Own Wallet"?

Org wallet means Reward Points received by your organisation. Own Wallet means money added to your wallet by you.

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